LINK to MASK SPECIFIC FAQ & KNOWLEDGE BASE:
FAQ's
WHAT PAYMENT METHODS DO YOU ACCEPT?
I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.
CAN I MAKE A CHANGE TO MY BILLING OR SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?
Typically, you can only do this the same day an order was placed because items are being shipping same day or the next morning. If an item has already been processed for shipping, you may not be able to change the delivery address. All address corrections are subject to review and can be declined following a security screening. You may request to change your shipping address, after you place an order, by contacting customer service orders@ExpEssentials.com
How does Store Credit work?
A store credit is “as good as cash” and is securely stored in your account on ExpEssentials.com. It is valid for up to 30 days from the date of issue. It can be used for any future purchases
THE STYLE/ SCENT /COLOR I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
Expedited Essentials is constantly restocking inventory. Please check back in a few days if something is out of stock.
WHY DID I HAVE TO SIGN FOR MY PACKAGE?
Expedited Essentials is not responsible for lost or stolen packages. To ensure the safety of large orders, we require a signature upon delivery for domestic orders over $200. For more information about your order, please contact us at orders@ExpEssentials.com
WHAT IS THE RETURN POLICY?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase. To see full policy, click here.
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges. Please email us at returns@ExpEssentials.com.
Then a new order can be placed for another size or replacement item.
HOW DO I CANCEL AN ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at orders@ExpEssentials.com or CALL 845.445.8808 and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
WHEN WILL I RECEIVE MY REFUND?
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
DO YOU OFFER PRICE MATCHING?
No, we do not offer price matching at this time.
DO YOU SHIP INTERNATIONALLY?
No, we only ship to addresses in the US at this time.
What IS A CE CERTIFICATE?
CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). ... The CE marking is the manufacturer's declaration that the product meets EU standards for health, safety, and environmental protection.
